Terms and Conditions
Man with Van Canonbury Service Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Canonbury. By making a booking, using our services, or allowing our team to carry out any work at your property or on your behalf, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person or business making the booking or on whose behalf a booking is made.
We, us, our means Man with Van Canonbury.
Services means any man and van, removal, delivery, collection, loading, unloading, packing, or related services provided by us.
Booking means a confirmed arrangement for the provision of our services on a particular date and time.
Goods means all items, furniture, belongings, and property moved, transported, or handled by us in connection with the services.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients, including collection, transportation, and delivery of goods. The specific nature and scope of the services we provide will be as agreed at the time of booking.
Unless explicitly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of goods, or removal of fixtures and fittings.
We reserve the right to refuse to transport or handle any goods that, in our reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, or otherwise unsuitable to be moved.
3. Booking Process
3.1 Bookings may be made by the client through our accepted booking channels. A booking is only confirmed when we have accepted it and provided confirmation of the date, time, and applicable charges.
3.2 It is the responsibility of the client to provide accurate and complete information at the time of booking, including but not limited to:
The collection and delivery addresses.
Access details at each address, including any parking restrictions, stairs, lifts, or limited access.
The nature, approximate volume, and any special characteristics of the goods to be moved.
Any time restrictions or special requirements.
3.3 If the information provided at the time of booking is incomplete or inaccurate, we may:
Adjust the quoted price to reflect the actual work required.
Require additional time, vehicles, or manpower, which may incur additional charges.
Decline to complete part or all of the services if they cannot be carried out safely, legally, or reasonably.
3.4 Clients must ensure that they, or a responsible representative, are present at both the collection and delivery addresses for the duration of the services, unless otherwise agreed in advance.
4. Quotes and Charges
4.1 Any quote we provide is based on the information given by the client and is usually calculated on an hourly rate, a fixed fee, or a combination of both, as explained at the time of booking.
4.2 Unless stated otherwise, quotes do not include charges for congestion zones, tolls, parking, storage, packing materials, or disposal of waste. Such charges, where applicable, will be added to the final bill.
4.3 We may adjust our charges if:
The work takes longer than anticipated due to delays outside our control, such as waiting for keys, restricted access, or traffic disruption.
Additional goods or services are required that were not disclosed at the time of booking.
There are unforeseen access issues, including long carrying distances, additional flights of stairs, or restrictions preventing us from parking close to the property.
4.4 All prices are stated exclusive of any applicable taxes unless otherwise indicated. Any tax that applies will be charged in addition and shown on the invoice if required by law.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the date and time of your booking. Any required deposit is non-refundable unless otherwise stated in these terms.
5.2 Unless otherwise agreed in advance, full payment is due on completion of the services on the same day. We reserve the right to refuse to unload goods or to suspend services if payment is not made when due.
5.3 Accepted payment methods will be notified to the client prior to or at the time of service. It is the client’s responsibility to ensure that they have an appropriate means of payment available at the time payment is due.
5.4 If payment is not received when due, we may charge interest on overdue amounts at a reasonable rate and may take legal steps to recover any unpaid sums, including reasonable costs of collection and enforcement.
6. Cancellations and Amendments
6.1 If the client needs to cancel or amend a booking, they must notify us as soon as possible via our accepted communication channels.
6.2 Where a booking is cancelled by the client:
More than 48 hours before the scheduled start time, we will usually retain only the deposit, if one was paid, and no further charges will apply.
Within 48 hours of the scheduled start time, we reserve the right to charge a cancellation fee up to a reasonable percentage of the quoted price to cover our costs and loss of business.
6.3 If the client fails to be present or arrange access at the agreed time and location without adequate notice, this may be treated as a same-day cancellation and may incur a cancellation fee up to the full amount of the quote.
6.4 We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will endeavour to offer an alternative date and time. If we cancel without offering a reasonable alternative, any deposit already paid will be refunded.
7. Client Responsibilities
7.1 The client is responsible for:
Ensuring that all goods are properly packed, secured, and labelled before our arrival, unless we have agreed to provide packing services.
Arranging suitable parking at both collection and delivery addresses, including any necessary permits or permissions.
Checking that access routes, including stairways, lifts, corridors, and doorways, are clear and suitable for moving the goods.
Complying with all applicable laws and regulations relating to the goods and premises.
7.2 The client must not ask our team to undertake any work that is unsafe, illegal, or outside the agreed scope of services. Our staff may decline such requests at their discretion.
8. Liability and Limitations
8.1 We will take reasonable care in handling, loading, transporting, and unloading your goods. However, our liability is subject to the limitations set out in this section.
8.2 We will not be liable for:
Loss or damage arising from the client’s failure to properly pack, protect, or label goods.
Loss or damage to items of fragile, high value, or delicate nature, including but not limited to glass, artwork, antiques, jewellery, cash, electronic devices, and documents, unless we have been specifically informed in writing before the booking and have agreed to accept such items.
Loss or damage where goods are moved at the client’s specific instruction against our advice.
Any indirect or consequential loss, including loss of profit, loss of opportunity, or distress.
8.3 Our total liability for any loss of or damage to goods, or for any other loss arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to a reasonable amount proportionate to the charges paid for the relevant services, unless otherwise required by law.
8.4 We shall not be liable for any delay or failure to perform the services due to events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, acts of third parties, or industrial action.
8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practical, and in any event no later than seven days after completion of the services. The client must provide reasonable evidence and information to support the claim.
9. Excluded Goods
9.1 Unless we have agreed in writing, we do not accept for transport or handling the following types of goods:
Explosives, flammable or hazardous materials, chemicals, or liquids.
Illegal items or substances.
Live animals, plants, or perishable goods.
Valuables such as money, jewellery, important documents, or items of exceptional value.
9.2 If such items are presented for transport without our knowledge, we will not be liable for any loss, damage, or consequences arising and may remove, dispose of, or refuse to handle them without notice.
10. Waste and Disposal Regulations
10.1 We operate in compliance with applicable waste and environmental regulations. We are not a general waste carrier and will not remove domestic refuse, hazardous waste, or construction rubble unless specifically agreed and in line with the relevant legal requirements.
10.2 If the client asks us to dispose of items, we will only do so in legally compliant ways, which may include using licensed waste transfer facilities or recycling centres. Any fees or charges associated with disposal, including fees imposed by such facilities, will be added to the client’s bill.
10.3 The client must not request or expect unlawful disposal or fly-tipping of any items. We reserve the right to refuse any disposal request that appears to breach legal or environmental obligations.
10.4 Where we agree to dispose of items, the client warrants that they have full ownership of and authority over those items and that their disposal does not infringe the rights of any third party.
11. Insurance
11.1 We maintain appropriate insurance cover for our operations as required by law. Details of our insurance can be made available upon reasonable request.
11.2 The client is encouraged to arrange their own insurance cover for goods of particular value or importance, especially where the value of the goods exceeds the likely limitation of our liability.
12. Complaints
12.1 We aim to provide a professional and reliable service. If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to put matters right.
12.2 Any formal complaint should be made in writing and include details of the booking, dates, addresses, and a description of the issue. We will review the complaint and respond within a reasonable time frame.
13. Privacy and Data
13.1 In the course of providing services, we may collect and process personal data relating to the client. We will handle such data in a lawful and fair manner and only use it for purposes connected with providing and managing our services, handling payments, and meeting legal obligations.
13.2 We will take reasonable steps to protect personal data from unauthorised access or misuse and will retain it only for as long as necessary for the purposes for which it was collected or as required by law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided to the client.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
15.2 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking and the related services.
15.4 These Terms and Conditions constitute the entire agreement between the client and us in relation to the services and supersede any prior agreements, understandings, or representations, whether oral or written.
