Privacy Policy
Man with Van Canonbury Privacy Policy
This Privacy Policy explains how Man with Van Canonbury collects, uses, stores and protects personal data relating to customers and prospective customers in the Canonbury area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and applicable data protection laws.
This Privacy Policy applies to all Man with Van Canonbury customers and individuals who make enquiries or bookings for services in the Canonbury area, whether by phone, online forms, written communication, or in person.
Data Controller
Man with Van Canonbury acts as the data controller in relation to the personal data described in this Privacy Policy. As data controller, Man with Van Canonbury determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with data protection legislation.
Types of Personal Data Collected
Man with Van Canonbury may collect and process the following categories of personal data about you:
Identification and contact details such as your full name, address, service pick-up and drop-off addresses, billing address, and general area of residence or business.
Contact information such as mobile or landline number and other communication details you choose to provide so that we can respond to enquiries, confirm bookings, and manage your service.
Service details such as preferred dates and times, nature and size of the move, property access information, parking information, and any special instructions relevant to the provision of the service.
Payment and transaction information such as payment method, amounts paid, outstanding balances, invoices, and transaction history. Man with Van Canonbury does not store full card details where payments are processed through secure external payment providers.
Communication records such as details of enquiries, quotes requested, complaints, feedback and any correspondence relating to the service, including notes of phone conversations where necessary to manage the service.
Technical and usage data such as IP address, device type and basic usage data where you visit or interact with our online content, to the extent that such information is collected through standard server logs or analytics tools.
How Personal Data Is Collected
Personal data may be collected directly from you when you contact Man with Van Canonbury to request a quote, make a booking, confirm arrangements, pay for services, or provide feedback.
Data may also be collected automatically when you access online content controlled by Man with Van Canonbury, for example through technical logs, analytics tools and cookies where applicable and where you have provided consent where required by law.
Purposes of Processing and Lawful Bases
Man with Van Canonbury processes your personal data for the following purposes, relying on the lawful bases set out below.
To provide and manage removal, collection and delivery services you have requested, including creating quotes, confirming bookings, planning routes and resources, and delivering the service at your requested locations. The lawful basis for this processing is that it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To communicate with you about your enquiries, bookings and ongoing services, including sending confirmations, updates, and responding to questions. The lawful basis is performance of a contract or taking steps prior to entering into a contract, and where appropriate legitimate interests in ensuring effective communication with customers.
To process payments, manage invoices, handle refunds or disputes, and maintain appropriate financial records. The lawful basis is performance of a contract and compliance with legal obligations related to accounting and taxation.
To maintain and improve the quality of services, including monitoring performance, training staff, handling complaints, and gathering feedback. The lawful basis is the legitimate interests of Man with Van Canonbury in improving its services and customer experience.
To carry out basic marketing and promotional communications about similar services to existing or recent customers, subject to your right to object at any time. The lawful basis for such marketing is legitimate interests, balanced against your privacy rights. Where required by law, Man with Van Canonbury may rely on your consent before sending certain types of marketing communication.
To comply with legal and regulatory obligations, respond to lawful requests from authorities, and protect the rights, property or safety of Man with Van Canonbury, its staff, customers and the public. The lawful basis is compliance with legal obligations and legitimate interests in protecting the business and individuals.
Data Retention
Man with Van Canonbury will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
Customer records, booking details and related correspondence are generally kept for a period that allows Man with Van Canonbury to respond to queries and manage repeat services. Financial and invoice records are kept for the duration required by applicable tax and accounting laws.
Where personal data is no longer required for the relevant purpose and no legal obligation requires its retention, Man with Van Canonbury will securely delete, anonymise or otherwise remove the data from its systems.
Data Processors and Sharing of Personal Data
Man with Van Canonbury may share personal data with carefully selected third parties acting as data processors, who process data on behalf of Man with Van Canonbury and in accordance with written contracts and data protection obligations.
These processors may include providers of payment processing services, IT and cloud storage providers, customer management or booking software providers, and providers of professional or administrative services necessary to support the day-to-day operation of the business.
Man with Van Canonbury may also share your personal data with third parties acting as independent data controllers where required by law, such as regulatory authorities, law enforcement agencies, professional advisors, or insurance providers, but only to the extent necessary and permitted under applicable law.
Man with Van Canonbury does not sell your personal data to third parties.
International Transfers
Where personal data is transferred outside the United Kingdom, Man with Van Canonbury will take steps to ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection laws. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection as recognised by relevant authorities.
Data Security
Man with Van Canonbury takes reasonable technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, staff training, and procedures for handling data protection incidents.
While Man with Van Canonbury seeks to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are encouraged to take appropriate steps to protect your own personal information when transmitting it to Man with Van Canonbury.
Rights of Data Subjects
As an individual whose personal data is processed by Man with Van Canonbury, you have certain rights under data protection laws, subject to specific conditions and exemptions. These rights include the following.
The right of access: You have the right to obtain confirmation as to whether or not your personal data is being processed, and to request access to that data together with information about how it is processed.
The right to rectification: You have the right to request the correction of inaccurate personal data concerning you, and to have incomplete data completed.
The right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing: You have the right to request that processing of your personal data is restricted in certain circumstances, for example while the accuracy of the data is being verified or when you have objected to processing.
The right to data portability: In certain circumstances, you have the right to receive personal data you have provided to Man with Van Canonbury in a structured, commonly used and machine-readable format, and to transmit that data to another controller where this is technically feasible and where the lawful basis for processing is consent or performance of a contract.
The right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to certain other types of processing based on legitimate interests, on grounds relating to your particular situation.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights in relation to Man with Van Canonbury, you may contact the business using the usual communication channels you use as a customer. You may be asked to provide information to confirm your identity before your request can be processed, in order to protect your privacy and security.
Man with Van Canonbury will respond to your request in accordance with applicable data protection laws and within the statutory time limits. In most cases, your request will be handled free of charge. However, Man with Van Canonbury reserves the right to refuse or charge a reasonable fee for requests that are manifestly unfounded or excessive, particularly where they are repetitive.
Complaints
If you have concerns about the way Man with Van Canonbury processes your personal data, you are encouraged to raise these concerns directly so they can be addressed. You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe your rights have been infringed.
Changes to This Privacy Policy
Man with Van Canonbury may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the way personal data is processed. Any changes will take effect from the date the updated Privacy Policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how your personal data is handled.
