Terms and Conditions for Man With Van Canonbury

These Terms and Conditions set out the basis on which our man with van Canonbury service is provided. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any arrangement. They are intended to create a clear understanding between the customer and the service provider, including how bookings are made, how charges are calculated, when cancellations may apply, and how liability is managed.

The purpose of these terms is to ensure that each Canonbury man with van service is delivered fairly, safely, and in accordance with applicable UK law. In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person booking the service or authorising it on behalf of another party. These terms apply to domestic and commercial work unless otherwise agreed in writing.

By requesting a quote, confirming a booking, or allowing us to begin work, you acknowledge that you have read and understood these terms. If anything is unclear, it is your responsibility to ask for clarification before the service begins. Our aim is to provide a reliable man and van Canonbury service that is straightforward, professional, and transparent.

All services are subject to availability and acceptance. A quote does not itself constitute a binding booking unless it is confirmed by us and accepted by you. We may refuse a booking where the requested work is unsafe, unlawful, impractical, or outside the scope of our normal operations. We reserve the right to ask for further information before confirming a job, including details of access, parking, property conditions, item weight, and any special handling requirements.

During the booking process, you must provide accurate and complete information. This includes the collection and delivery addresses, the nature and approximate volume of items, any large or fragile objects, and any restrictions affecting loading or unloading. If details change after confirmation, we may revise the quote, the scheduled time, or the service scope. Where the actual job differs significantly from the information provided, any extra work may be charged accordingly.

It is your responsibility to ensure that the Canonbury man with van service requested is suitable for your needs. If a larger vehicle, extra staff, specialist equipment, or additional time is required, you must inform us as early as possible. We do not guarantee that all items can be carried, dismantled, assembled, or moved through narrow access routes unless this has been expressly agreed beforehand.

Bookings are normally secured once we confirm the agreed details and, where required, receive any deposit or advance payment. We may issue an estimated arrival window rather than a fixed minute-by-minute arrival time. While we will make reasonable efforts to arrive as scheduled, traffic, weather, prior delays, and other operational factors may affect timings. We are not liable for minor delays caused by circumstances beyond our reasonable control.

Payments must be made in accordance with the quote or invoice provided. Unless stated otherwise, charges may be based on an hourly rate, a fixed fee, or a combination of both. Additional costs may apply for waiting time, congestion, parking charges, extra labour, stairs, long carries, delivery outside the agreed route, or services requested on the day that were not included in the original estimate. Any such costs will be calculated fairly and in good faith.

Where a deposit is required, it forms part of the overall price unless the booking is cancelled in a way that triggers forfeiture under these terms. Full payment is usually due upon completion of the work unless we have agreed different terms in writing in advance. We may request payment before unloading, after completion, or at another reasonable stage of the job. We accept no obligation to release goods where payment is overdue or where there is a genuine dispute about non-payment.

All quoted prices are based on the information supplied by you. If the scope of the work changes, or if the job takes longer than expected because of access problems, incorrect item descriptions, unprepared packing, or customer delay, the price may be adjusted. You agree to pay any reasonable additional sums that arise from those circumstances. Any estimate given is not a guaranteed final price unless we expressly confirm it as fixed.

Cancellations must be made as soon as possible. If you cancel well in advance of the scheduled service, no cancellation fee may apply, depending on whether we have already incurred costs. If you cancel after we have reserved time, assigned staff, or begun travel, a cancellation charge may be deducted from any deposit or charged separately. The closer the cancellation is to the scheduled time, the more likely it is that a fee will apply.

If you are not present at the agreed time, fail to provide access, supply incorrect collection details, or are otherwise unable to proceed, we may treat the booking as cancelled or aborted by you. In those cases, we may charge for wasted attendance, travel, waiting time, and other reasonable losses. If we need to cancel or postpone the service due to operational reasons, we will aim to notify you promptly and offer an alternative time where possible.

You are responsible for ensuring that the property, items, and premises are ready for the job. This includes arranging parking where necessary, securing permissions for access, protecting delicate surfaces, and ensuring that items are suitably packed unless we have agreed to pack them. We may refuse to move items that are unsafe, improperly packed, excessively heavy, or likely to cause damage to persons, property, or our vehicle.

Liability is limited to the reasonable care and skill we use in providing the service. We will take care when handling your possessions, but we are not liable for pre-existing damage, latent defects, inadequate packaging, or losses caused by events outside our reasonable control. Where you instruct us to move fragile, high-value, or sentimental items, you do so at your own risk unless additional insurance or written cover has been arranged.

We do not accept liability for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not permitted by law. Our total liability for any claim arising from the service will, to the fullest extent permitted by law, be limited to the amount paid or payable for the specific job in question, unless a higher level of liability has been expressly agreed in writing.

Where damage or loss is alleged, you must notify us within a reasonable time after discovery and provide sufficient details to allow us to investigate. This may include photographs, item descriptions, proof of value, and evidence of the condition of the goods before the job began. Failure to give us a fair opportunity to inspect or investigate may affect any claim. Any claim must be made honestly and in good faith.

We are not responsible for damage caused by items that were already fragile, unstable, poorly packaged, or unsuitable for transport. The customer remains responsible for securing drawers, doors, lids, and loose parts unless we have specifically agreed to do so. If we disassemble or reassemble furniture as part of the service, we do so using reasonable care, but we do not guarantee against inherent weakness in the item or hidden manufacturing faults.

Our staff may refuse to lift or carry any item that they reasonably consider unsafe. This includes items that exceed safe manual handling limits, items contaminated by hazardous substances, or items that may expose personnel to injury. Where an item cannot be moved safely, the service may be adjusted, postponed, or cancelled, and any additional charges reasonably incurred may still apply.

Waste regulations apply to any removal, disposal, or transport of unwanted items. If the service includes waste collection, you must accurately describe the waste type in advance. We only transport and dispose of waste in line with applicable UK law, including rules relating to controlled waste, recycling, and duty of care. We may ask for further details or decline materials that require specialist handling or separate permits.

You must not ask us to dispose of hazardous, clinical, toxic, illegal, or restricted items unless this has been expressly agreed and legally permitted. Such items may include chemicals, asbestos, paint in large quantities, fuel, gas bottles, batteries, oils, contaminated materials, and similar substances. If prohibited items are discovered after collection has begun, we may stop the job, return the items, or charge for additional handling and lawful disposal arrangements.

If we remove waste on your behalf, you remain responsible for ensuring that the items are legally yours to discard and that they do not include prohibited contents. Where necessary, we may issue a record of transfer or use authorised disposal channels. You agree to cooperate with any reasonable request for information needed to comply with environmental and waste management obligations. Any illegal request may result in immediate termination of service.

We may subcontract or use third-party support where necessary to fulfil the booking, but we remain responsible for the service we directly provide, subject to these terms. Any persons assisting with the job are required to act with reasonable care and professionalism. You must not interfere with safe working practices, and you must ensure that children, pets, and bystanders are kept clear of loading and unloading areas where possible.

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, industrial action, fires, floods, or government restrictions. In such cases, performance may be suspended for as long as the event continues. If the event lasts too long or makes completion impractical, either party may agree to reschedule or cancel the booking on fair terms.

Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision is found invalid or unenforceable, the remaining provisions will continue in force.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service structure. The version that applies to your booking will be the version in force at the time the booking was confirmed, unless a change in law requires immediate application. Continued use of the service after updated terms are published will not of itself change the agreed terms for a completed booking.

General provisions: if we do not enforce a right or delay in enforcing it, that does not mean we have waived it. Any waiver must be made in writing. You may not assign your rights or obligations under the booking without our written consent. These terms, together with the confirmed quote or invoice, form the entire agreement between the parties for the relevant service unless modified in writing.

For clarity, any reference to the man with van Canonbury service includes related moving assistance, transport, loading, unloading, and agreed ancillary tasks, but only to the extent set out in the booking. Nothing in these terms limits any statutory rights you may have as a consumer where such rights cannot be excluded by law. We aim to provide a fair, lawful, and dependable Canonbury man with van service at all times.